Barkn Beauty Bus
Service Agreement & Policies
Schedule details
Due to limited availability and the nature of our mobile grooming routes, we operate on a reoccurring appointment schedule. Clients may be scheduled monthly, bi-monthly, or quarterly- depending on the services needed and availability.
To keep our routes running effeciently and to minimize appointment changes, we strongly encourage clients to allow our groomers access to their dogs when they are not home. After your initial appointment, you may provide a secure entry method, such as a door code, garage code, hidden key, lockbox, or other agreed-upon access method.
We do not require you to be home for your dogs regularly scheduled grooming appointment.
Your pets safety and comfort are always priority. We will communicate when we arrive, provide updates as needed, and let you know when your dogs groom is compete, as well as send the online payment invoice.
Our groomers will safely access your pet, offer a potty break, complete the scheduled service, and secure your home when finished.
Providing access while you are away at work, running errands, attending to school drop off/ pick up arrangments, attending doctors appointments, or otherwise unavailable gives us greater flexibility with our route and helps us keep your dogs reocurring appointments on schedule , while also reducing the need for routing changes.
Pricing details
Pricing is based off of the time and level of care required at each visit. Our tiered pricing structure introduces schedule based pricing. This structure offers premium, standard and quarterly based pricing and is designed based off of a regular and reoccuring grooming appointment schedule.
Pets on a less frequent routine require additional time, coat correction, and additional handling to achieve a safe and quality result.
Dogs being seen for the first time will be charged the standard pricing. Upcharges - such as bad behavior fees, matting fees , coat correction fees, flea fee, etc. may be applicable .
Payment is due at the time of service . Late payment fees may be implemented . Payment accepted is cash , Debit and Credit cards only
Routing details
Our mobile grooming schedule is route- based, meaning appointment times are arranged accordingly to the locations of other clients scheduled in your area. Because of this, we cannot guarantee a specific appointment time.
Your appointment date is reserved in advance, but your estimated arrival window will be provided approximately 2 days before your appointment. You will receive a 2-hour arrival window ( for example, 9:00-11:00 AM).
A reminder will be sent approximately one week before your appointment. This is the time to let us know about any important access or scheduling restrictions.
Because our routes are carefully planned, changing appointment dates or requesting specific times can affect multiple clients, drive time, fuel costs, and groomers schedules. Frequent requests to move appointments or changes made after routing has been finalized may result in additional fees or loss of reoccurring appointment availability.
For this reason, we highly recommend keeping your reoccurring appointment and allowing our groomers access to your pet if you are unable to be home.
Our goal is to provide consistent grooming for your pet while keeping our routes efficient, predictable, and fair to all of our clients. Thank you for helping us keep
Barkn Beauty Bus moving!
PRICING POLICIES
Pricing is based on a regular monthly or bi-monthly grooming routine schedule.
Please understand that longer lengths between grooms may cause compaction of undercoat and / or matting and will require additional time and upcharges/fees .
As of January , 2026 we have implemented a tier pricing structure to align with a regular and reoccuring grooming appointment schedule, introducing premium pricing, standard pricing and quarterly based pricing.
Dogs being seen for the first time will be charged the standard pricing . Upcharges - such as bad behavior fees, matting fees , coat correction fee, flea fee, etc. may be applicable .
*All fees and add on services are in addition to the price of a grooming / bathing appointment
SERVICE DETAILS
DE-SKUNKING CANNOT BE GAURANTEED .
We cannot guarantee a complete removal of the skunk odor .
Success of service is dependent on varying factors and may require immediate intervention, as well as multiple services before odor is successfully removed .
WE DO NOT OFFER DEMATTING SERVICES.
Removing matting is a painful and a negative experience for your dog . In addition de-matting is time consuming for our groomers .
If your dog is matted , it will be shaved.
A fee of $50 will be implemented in addition to the cost of the groom .
MATTED COAT
SHAVE DOWNS
Shaving your dog may expose pre-existing skin conditions .
Removing heavily matted coat includes the risk of nicks , cuts and/or abrasions due to moles , warts or skin folds trapped in the mats .
Shaved pets are prone to sunburn and require to be kept out of the sun for longer periods of time until the coat sufficiently grows back in to protect the skin .
We care about your pet and want grooming to be a POSITIVE experience .
Please be advised to keep your pet on a 4-8 week regular grooming routine to prevent matting and avoid additional fees and / or denial of future services.
DOUBLE COAT SHAVE DOWN
Double coats act as insulation for your dog in both warm and cool weather . Shaving a double coat will not make your dog feel cooler or reduce shedding .
Our groomers will not shave down any double coated breeds .
If your dog has undercoat compaction and requires coat corrective services, a $15 fee per additional 15 min brushout before bath will be implemented.
Compacted or matted undercoats cannot get wet, if compaction or matting of the undercoat is present we are required to spend extra time brushing out the coat prior to the bath service as a coat corrective service.
We care about your pet and want grooming to be a POSITIVE experience .
Please be advised to keep your pet on a 4-8 week regular grooming routine to prevent undercoat compaction/matting and avoid additional fees and / or denial of future services.
FLEAS
If a flea is found on your dog during service , our groomers will administer a flea shampoo in order to maintain the sanitation of the mobile salon.
Please be aware that any flea treatments are not guaranteed to be 100% effective .
A fee of $50 will be implemented in addition to the cost of the groom .
SENIOR DOGS
Senior pets can be extra anxious or fussy , have additional health problems , be more prone to injury during appointments, etc .
senior pets will be groomed minimally for cleanliness and comfort
PUPPIES
Puppies can be unpredictable, fearful and require extra time and patience.
It is very important to create a positive experience around grooming early on . Puppies will be given a "puppy groom" consisting of minimally trimming the face , feet , and sani areas along with a nail clip and ear cleaning .
We recommend puppies be seen every 4-6 weeks to desensitize them to the grooming process and create a positive routine . We recommend 2-3 puppy grooms be completed before attempting a full coated groom for your pet.
EXTERNAL GLAND EXPRESSION
Anal glands are scent glands that typically are naturally expressed by your pet .
Manual expression of the glands , especially routinely, may weaken the muscles , cause injury , or even infection .
Anal glands should only internally be expressed by a licensed veterinarian .
We offer external expression only.
We do not recommend frequent or routine expression . Unless your pet is having an issue expressing on its own , we do not recommend gland expression .
SERVICE FEE'S
TWO DAY CANCELLATION POLICY
Please note that a 48 hour notice is required to cancel or reschedule any booked services without penalty .
Appointments that are cancelled or rescheduled with less than a two-day notice will be charged a $65 fee.
Our groomers depend on this income and it can often be difficult to replace last minute changes .
SHOW UP FEE
If our groomers are unable to start or finish your pet due to dogs behavior , such as aggression , anxiety, etc . the " show up fee " will be implemented .
Show up fee starts at $65 and may increase depending on any successful service completed/ time spent with your dog , if applicable .
SHOW UP FEE WILL ALSO BE IMPLEMENTED FOR ANY NO SHOW APPOINTMENTS .
New clients cancellations
If you cancel your first appointment , in order to rebook you will be asked to pay 1/2 of your appointment up front , prior to securing a booking spot.
ETA RESCHEDULING FEE
Due to routing needs, Your ETA will be sent out 48 hours before your appointment . If your time has already been sent out and it needs to be changed a $15 fee may be implemented .
Routing is very important in the efficiency of our mobile business . Moving appointment times can impact our van's mileage , gas costs , and groomers time.
WAITING FEE
A 2 hour estimated arrival time window will be sent out 48 hours before your appointment.
For example : 10am would be a 10-12 window for a arrival time .
We give a fifteen minute grace period.
If our groomers are waiting more than 15 minutes during drop off or pick up a $15 per 15 min fee will be implemented.
VAN POLICIES
PARKING
We require a flat parking space in or near your driveway that is big enough for our vans . Any parking fees are your responsibility .
We do not service apartment complexes.
WEATHER
In the event of unsafe weather ,if necessary to bring our groomers in early, we will cancel and reschedule your pet as soon as possible
MECHANICAL BREAKDOWN
In the event of a mechanical breakdown of our van , if necessary , we will cancel and reschedule your pet as soon as its back up and running .
CURRENT VACCINATIONS / VETERINARY INFORMATION
Your pets safety is important to us .
We require a current rabies vaccination expiration date before any grooming services will be scheduled or performed .
Proof of vaccination with expiration date shall be provided upon appointment request, alongside of veterinary office information .
Barkn Beauty Bus reserves the right to refuse any pet if we feel it compromises the safety of your dog or our groomers. Aggressive dogs or dogs who will not get in the van will be refused and charged $65 minimum show up fee for travel , along with additional fees for any work the groomer was able to complete, if applicable .
Client consents that Barkn Beauty Bus may take pictures of your pet , before , during , or after grooming, and utilize via their website or social media for any and all advertising purposes at Barkn Beauty Bus's discretion .